Politique d’expédition
At SHOCK VITALIZE, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, and other important information related to the delivery of your order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During major promotions, holidays, new product launches, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
Shipping Destinations
SHOCK VITALIZE ships to eligible destinations in the United States, Canada, the United Kingdom, European countries, and selected international markets.
Shipping availability, rates, and delivery estimates may vary depending on your destination and the products ordered. Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.
If we are unable to ship to your address or destination, you will be notified and any payment collected for the unavailable order will be refunded.
Estimated Delivery Times
Estimated delivery times vary by destination, fulfillment location, inventory availability, and carrier. The following estimates apply after your order has been processed and shipped:
- United States: approximately 2–5 business days
- Canada: approximately 3–5 business days
- United Kingdom: approximately 2–4 business days
- European destinations: approximately 3–7 business days
- Other eligible international destinations: approximately 6–18 business days
These delivery times are estimates, not guarantees. Actual delivery times may vary due to carrier operations, destination, weather, customs processing, local holidays, or other circumstances outside our reasonable control.
The estimated delivery date shown at checkout or in your shipping confirmation may provide a more specific estimate for your individual order.
Shipping Costs
SHOCK VITALIZE offers free standard shipping on eligible orders over $50 USD.
For orders that do not qualify for free shipping, the applicable shipping charge will be calculated and displayed at checkout before payment.
Shipping rates may vary based on the destination, order value, product, package size, and available shipping method.
Any optional expedited or premium shipping service, when available, may be subject to an additional charge displayed at checkout.
Where We Ship From
SHOCK VITALIZE works with fulfillment facilities and logistics partners in multiple regions to improve delivery times and product availability.
Depending on your delivery destination, product availability, and inventory allocation, your order may be fulfilled from a regional warehouse or another available fulfillment location.
We may use a different fulfillment location when inventory is unavailable at the warehouse nearest to your delivery address. This may affect the carrier or estimated delivery time.
Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations. If this occurs, you may receive more than one tracking number.
Order Tracking
Once your order has been shipped, you will generally receive a shipping confirmation email containing your tracking information when tracking is available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at support@shockvitalize.com.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Where duties and taxes are collected by SHOCK VITALIZE during checkout, the applicable amount will be shown before you complete your purchase.
Where duties, taxes, or import charges are not collected at checkout, the recipient may be responsible for paying any applicable charges imposed by local customs authorities or the shipping carrier, unless otherwise stated during checkout.
Customs regulations vary by country. Customers are responsible for ensuring that products ordered from SHOCK VITALIZE can be lawfully imported into their destination country.
Customs clearance may occasionally cause delivery delays that are outside the control of SHOCK VITALIZE.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact support@shockvitalize.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
If a shipment is returned, delayed, or requires additional shipping because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Delivery Attempts & Unclaimed Packages
Depending on the carrier and destination, a signature or other confirmation may be required for delivery.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.
If a package cannot be delivered after the carrier's delivery attempts, is refused, or remains unclaimed and is returned to us, please contact our customer support team.
Additional shipping charges may apply if the package needs to be shipped again for reasons not caused by SHOCK VITALIZE or the shipping carrier.
Delayed Shipments
While we work with established shipping and logistics providers, occasional delays may occur due to circumstances outside our reasonable control, including severe weather, transportation disruptions, customs processing, carrier delays, public holidays, or other unforeseen events.
If your shipment appears to be significantly delayed, please contact us at support@shockvitalize.com and we will assist you in reviewing the shipment status.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us at support@shockvitalize.com.
We may work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
If the carrier confirms that a shipment was lost in transit before delivery, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members, building management, neighbors, or other safe locations where the carrier may have left the package.
You may also contact the shipping carrier for additional delivery information.
If you are still unable to locate the package, contact support@shockvitalize.com and we will assist you in reviewing the available tracking and delivery information.
Packages reported as delivered by the carrier may require an investigation before a replacement or refund can be considered.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at support@shockvitalize.com.
Please retain the product and packaging and provide your order number along with photos or videos showing the condition of the package and product when applicable.
Confirmed damaged or defective products will be handled in accordance with our Return & Refund Policy.
Changes or Cancellations Before Shipment
If you need to change or cancel an order, please contact support@shockvitalize.com as soon as possible.
We will make reasonable efforts to accommodate your request before the order has been processed or shipped.
Once an order has been shipped, we may no longer be able to change the shipping address or cancel the shipment. In that case, the order will be subject to our applicable return procedures after delivery.
Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
SHOCK VITALIZE
Operated by HK BRIGHTSTART LIMITED
Email: support@shockvitalize.com
Phone: +852 5734 5424
Please include your order number when contacting us about an existing shipment so our customer support team can assist you more efficiently.