Informativa sui rimborsi
Returns
We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received
It must be returned in its original packaging, with all accessories and tags included
A receipt or proof of purchase is required
To initiate a return, please contact us at support@shockvitalize.com.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
For any return-related questions, you can always reach us at support@shockvitalize.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
Sale or discounted items
Gift cards
Custom or personalized products
Personal care or hygiene products
Perishable goods (e.g., food, flowers, plants)
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product (once approved) and place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify:
Items must be unused, in original condition, and in original packaging
Proof of purchase is required
Please note: If the returned item shows signs of use, damage, missing parts, or altered packaging, the refund amount may be reduced accordingly, as permitted under EU consumer protection regulations.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
Refunds are issued to your original payment method
Refund amounts may be partially deducted if the returned item is not in its original condition, shows signs of use, damage, or is missing accessories or packaging
Processing typically takes up to 10 business days
Additional time may be required for your bank or card issuer to post the refund
If 15 business days have passed since your refund was approved and you have not received it, please contact support@shockvitalize.com.