Versand

Welcome to SHOCK VITALIZE! We’re committed to delivering your order promptly and ensuring you have a smooth shopping experience. Below is our shipping policy to help you understand our processes and timelines.

1. Processing Time

● All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

● During peak seasons or major sales events, please allow an additional 2-5 business days for processing.

2. Shipping Rates and Estimates

● Domestic Shipping: We offer free standard shipping for orders over $50. For orders below this amount, a flat shipping fee of $9.9 will apply.

● International Shipping: We ship worldwide! Rates are calculated at checkout based on your location and chosen shipping method.

● Estimated delivery times:

○ Standard Shipping: 5-7 business days

○ Expedited Shipping: 2-3 business days

○ International Shipping: 10-20 business days

Note: Delivery times are estimates and may vary due to external factors beyond our control, such as customs processing or carrier delays.

3. Order Tracking

● Once your order is shipped, you will receive a tracking link via email. You can track your shipment status anytime on our website under “Track My Order.”

4. Customs, Duties, and Taxes

● International orders may be subject to import duties and taxes. These charges are not included in our shipping rates and are the responsibility of the customer.

● SHOCK VITALIZE is not responsible for any customs or import taxes that apply to your order.

5. Shipping Restrictions

● Some items may be restricted for shipping to specific regions. In such cases, we will notify you during checkout or contact you directly if restrictions apply to your order.

6. Lost or Delayed Shipments

● If your package is delayed, we recommend first contacting the carrier for updates. If the carrier cannot assist, please reach out to us at support@shockvitalize.com for further support.

● For lost packages, please contact us within [15-30 days] of your expected delivery date to initiate a claim.

7. Returns and Exchanges

● For details on our return and exchange policy, please refer to our Returns & Exchanges page.

If you have any questions or need further assistance, feel free to contact us at support@shockvitalize.com.

Thank you for choosing SHOCK VITALIZE!