Frequently Asked Questions

Most users feel mild discomfort during the treatment, but it’s generally well-tolerated and temporary.

Yes, our device is designed for home use with clear instructions, though we advise following recommended guidelines or consulting a professional for best results.

Some users may experience mild discomfort, redness, or swelling, which typically subsides shortly after treatment.

The shockwave therapy device you received is a radial system, designed for non-invasive treatment of soft tissue conditions through radial pressure waves.

If the gun head isn’t tightened properly, the bullet may jam in the guide tube. Replace it with a new bullet, ensure the rubber particles are evenly set in the handle’s back, and add 1-2 drops of general-purpose machine oil to the bullet to restore the striking action.

Watch the tutorial video in instructions page to learn how to replace the bullet and ensure the rubber particles are properly installed.

The filter cup on the back of the SHOCK VITALIZE Mega is designed to release air after use, helping to extend the machine's lifespan. There is no need to add water before using the device.

Unplug the power cord from both the device and the wall outlet. Wait 30 seconds, then securely reconnect the power cord to the machine and an available wall outlet. Locate the power switch on the back of the machine and ensure it is turned on.

We recommend opening and cleaning the gun after approximately 300,000 uses to ensure optimal performance. Feel free to check the usage count on the top right corner of the screen.

We accept all major credit cards, PayPal, and other secure payment options.

Please check the return policy below.

You can contact our customer service at support@shockvitalize.com to cancel your order. 

However, an order cannot be canceled once it has been processed and shipped. You may refuse the parcel upon delivery or make a return request. We will issue a refund once we have inspected and received your parcel.

First you should confirm the tracking information and the outer packaging, check if there are any breakages or abnormal damage. 

Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, please contact support@shockvitalize.com.  

If you noticed that your parcel is damaged when you sign for it, please request the courier to make a remark on the shipping label. 

Please keep the original packaging and send an email to support@shockvitalize.com as soon as possible. Be sure to include pictures of the damage and your order number in your message.

Once your order ships, we’ll send you a tracking link via email.

Orders typically arrive within 3 to 15 business days, depending on your location.

You can reach us at support@shockvitalize.com for assistance.

Additional or replacement parts will be available soon; stay tuned for updates.