Frequently Asked Questions

Most users feel mild discomfort during the treatment, but it’s generally well-tolerated and temporary.

Yes, our device is designed for home use with clear instructions, though we advise following recommended guidelines or consulting a professional for best results.

Some users may experience mild discomfort, redness, or swelling, which typically subsides shortly after treatment.

We accept all major credit cards, PayPal, and other secure payment options.

Please check the return policy below.

You can contact our customer service at support@shockvitalize.com to cancel your order. 

However, an order cannot be canceled once it has been processed and shipped. You may refuse the parcel upon delivery or make a return request. We will issue a refund once we have inspected and received your parcel.

First you should confirm the tracking information and the outer packaging, check if there are any breakages or abnormal damage. 

Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, please contact support@shockvitalize.com.  

If you noticed that your parcel is damaged when you sign for it, please request the courier to make a remark on the shipping label. 

Please keep the original packaging and send an email to support@shockvitalize.com as soon as possible. Be sure to include pictures of the damage and your order number in your message.

Once your order ships, we’ll send you a tracking link via email.

Orders typically arrive within 3 to 15 business days, depending on your location.

You can reach us at support@shockvitalize.com for assistance.

Additional or replacement parts will be available soon; stay tuned for updates.