All SHOCK VITALIZE devices come with a 12-month limited warranty starting from the original purchase date.

• Product registration is strongly recommended.
• Registering your device helps us verify ownership faster and provide more efficient support. Proof of purchase may still be required for any warranty claim.

The warranty covers:

• Manufacturing defects
• Functional failures under normal and intended use
• Internal component issues not caused by external damage or misuse

The warranty does not cover:

• Normal wear and tear
• Cosmetic damage
• Damage caused by incorrect operation or improper use
• Accidental damage, liquid exposure, or impact
• Unauthorized repairs or modifications
• Consumable or replaceable parts unless stated otherwise
• Gift or free products are not covered by warranty

Warranty service is available only to the original purchaser and applies to products purchased through official SHOCK VITALIZE channels or authorized partners.

Yes. A valid order confirmation or invoice may be required to process any warranty claim.

If you experience a problem:

• Contact our support team with a description of the issue
• Provide your order number
• A short video clearly showing the issue
• Follow the troubleshooting or inspection instructions provided by our team

If your claim is approved, SHOCK VITALIZE will determine the appropriate solution, which may include:

• Repair
• Replacement
• Other reasonable resolutions, depending on the issue

Used, refurbished, or heavily discounted units may have different warranty terms or no warranty at all. Please refer to the specific product listing or purchase agreement for details.

Shipping responsibility may vary depending on the issue and location. Our support team will confirm details during the warranty evaluation process.

Warranty evaluation typically takes 3–7 business days after we receive all required information. Resolution timelines may vary depending on the issue.